30 days free rental

Not sure about the right choice? Or are you worried that the device won't work on your dog? Do not worry. You can try any product from our range and return it within 30 days without giving any reasons. 
If you are unsure, please contact us on our helpline at +1 646 980 4569 or by email at info@reedog.eu. 

Please note: Exceptions are food, cosmetics, anti-parasitics, medical and hygiene supplies, and dog and cat toilets.

 

 

                                                                

Process for exchanging or returning goods

  • Create an order and choose your shipping and payment method
  • We will deliver the parcel to the place of your choice or prepare it for collection at the shop
  • Once the shipment is received, the 30-day try-on period begins
  • If the device meets all your expectations, you keep the product
  • If you would prefer to try another option (or return the product), send it back to us
  • A copy of the invoice and a completed cancellation of the sale agreement form must accompany the shipment
  • Once we have received your shipment, we will contact you to discuss the next steps (refund or exchange for another model)

We will deduct when returning the goods:

  • Damaged/missing original packaging : 15% of the product price (from 15 - 30 days)
  • Scratched, damaged transmitter/receiver : 20% of the product price
  • Product accessories (missing, damaged, shortened collar...) : value of the product


When testing the collar within the 30-day period, we recommend securing the device against damage and scratches (e.g., wrapping the receiver with foil...)

For returns or exchanges, please send the goods to:

Reedog s.r.o.
Sedmidomky 459/8
101 00, Michle - Prague 10

Czech Republic

 Cancellation of a sale agreement form

 

       

       

 

 

 

 

Files

Cancellation of the sale agreement.pdf